Privacy Policy

Last Updated: [Insert Date]

Welcome to Dilli Drip. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address

Order Information

  • Products purchased
  • Order history
  • Payment status
  • Transaction details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products and services
  • Provide customer support
  • Send order updates and tracking information
  • Improve website performance and user experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal and regulatory requirements
  • Send marketing communications where permitted

3. Payments

Payments on our website are processed through secure third-party payment providers.

Dilli Drip does not store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials.

Payment providers may collect and process information according to their own privacy policies.

4. Shipping and Delivery Partners

To fulfill and deliver your orders, we may share necessary customer information such as name, phone number, and shipping address with logistics and shipping partners, including services integrated through Shiprocket.

This information is used solely for order processing, shipment handling, and delivery purposes.

5. Customer Accounts

When you create an account on our website, we store information necessary to manage your account and order history.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance shopping experience

You may disable cookies through your browser settings, although certain features of the website may not function properly.

7. Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, we may send promotional emails, product announcements, offers, and other communications.

You can unsubscribe at any time using the unsubscribe link included in marketing emails.

8. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.

9. Third-Party Services

Our website may use third-party services including:

  • Payment gateways
  • Shipping and logistics providers
  • Analytics providers
  • Marketing tools

These third parties may process your information in accordance with their respective privacy policies.

10. Data Retention

We retain customer information and order records for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal, tax, accounting, and regulatory obligations
  • Resolve disputes and enforce agreements

11. Your Rights

Subject to applicable laws, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Withdrawal of consent where applicable

Requests may be submitted using the contact information provided below.

12. Children’s Privacy

Our products and services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with the updated effective date.

14. Contact Us

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Dilli Drip

Email: Support@dillidrip.com

Website: [Your Website URL]

Contact Page: Contact Us