Frequently Asked Questions (FAQ)

Orders & Payments

How do I place an order?

Browse our collection, select your preferred size, add the product to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

What payment methods do you accept?

We accept secure online payments through supported payment gateways, including UPI, debit cards, credit cards, net banking, and other available payment options displayed at checkout.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an order confirmation via email and/or SMS.

Shipping & Delivery

Do you offer free shipping?

Yes. We currently offer free shipping on eligible orders within India unless otherwise stated.

How long does delivery take?

Estimated delivery timelines are:

Metro Cities: 3–7 business days
Non-Metro Cities: 4–10 business days
Remote Locations: 5–12 business days

Delivery timelines may vary depending on location and courier operations.

How can I track my order?

Once your order is shipped, tracking details will be shared through email, SMS, or your customer account (where applicable).

Returns & Exchanges

Can I return my order?

Returns are accepted only for damaged, defective, or incorrectly delivered products. Please refer to our Return & Refund Policy for complete details.

Can I exchange my product?

Eligible exchange requests may be accepted based on product availability and policy requirements.

How do I report a damaged product?

Please contact us within 48 hours of delivery and provide your order number along with clear photographs of the product and packaging.

Products & Sizing

How do I choose the correct size?

Please refer to our Size Guide before placing your order.

Are your t-shirts oversized?

Yes. Many Dilli Drip products are designed with an oversized streetwear fit. Please check individual product descriptions and the Size Guide for exact measurements.

Will the print fade after washing?

Our products are designed for durability. Following the recommended wash care instructions will help maintain print quality and garment longevity.

Customer Account

Do I need an account to place an order?

No. Guest checkout may be available. However, creating an account allows you to manage orders and access order history more easily.

How can I reset my password?

Use the “Lost Password” option on the My Account page and follow the instructions sent to your registered email address.

Contact Us

How can I contact Dilli Drip?

For any questions regarding orders, shipping, returns, sizing, or support, please visit our Contact Us page or email us directly.

What are your support hours?

Monday – Saturday

10:00 AM – 6:00 PM (IST)