Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with Dilli Drip.

This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

Order Processing

All orders are processed after successful payment confirmation.

Orders are typically processed within 1–3 business days. During high-demand periods, product launches, sales, or public holidays, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive shipping and tracking information via email, SMS, or other available communication channels.

Shipping Coverage

Dilli Drip currently ships across most serviceable locations within India.

Delivery availability may vary depending on courier service coverage and location accessibility.

Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 3–7 business days
  • Non-Metro Cities: 4–10 business days
  • Remote Locations: 5–12 business days

These timelines are estimates and may vary due to factors beyond our control.

Shipping Charges

We currently offer free shipping on all prepaid orders across India, unless otherwise stated during special promotions or campaigns.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, or your customer account (where applicable).

Customers can use the tracking information provided to monitor delivery progress.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier operational delays
  • High shipment volumes
  • Unexpected logistical challenges

Dilli Drip is not responsible for delays caused by third-party logistics providers, although we will make reasonable efforts to assist customers in resolving delivery-related concerns.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete address details are provided, delivery delays or failed delivery attempts may occur.

Dilli Drip shall not be responsible for delays or losses resulting from inaccurate customer information.

Undelivered or Returned Orders

If an order is returned due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery
  • Failed delivery attempts

we may contact the customer to arrange reshipment. Additional shipping charges may apply where applicable.

Damaged Packages

If your package appears damaged at the time of delivery, please contact our support team as soon as possible with:

  • Order number
  • Photos of the package
  • Photos of the product

We will review the issue and assist accordingly.

Contact Us

For shipping-related questions or assistance, please contact us through our Contact Us page or email:

Dilli Drip

Email: support@dillidrip.com