Return & Refund Policy

Last Updated: [Insert Date]

At Dilli Drip, we strive to provide high-quality products and a great shopping experience. Please read this policy carefully before placing an order.

Returns

We accept return requests only for products that are:

  • Damaged during transit
  • Defective upon arrival
  • Incorrectly delivered (wrong product, size, or item)

To request a return, customers must contact us within 48 hours of delivery and provide:

  • Order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)

Requests submitted after the specified period may not be eligible for review.

Exchanges

We may offer exchanges for eligible products subject to stock availability.

Exchange requests must be submitted within 48 hours of delivery.

If the requested size or product is unavailable, store credit or an alternative resolution may be offered.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Products purchased during special sales or clearance events
  • Products damaged due to misuse, improper handling, or normal wear and tear
  • Products returned without original tags or packaging
  • Products showing signs of use, washing, or alteration

Refunds

Once a return request is approved and the returned product is received and inspected, refunds will be processed.

Approved refunds will be issued to the original payment method used during purchase.

Refund processing times may vary depending on the payment provider and banking institution.

Typically, refunds are processed within 5–10 business days after approval.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately with:

  • Order number
  • Product photographs
  • Packaging photographs

Our support team will review the request and provide an appropriate resolution.

Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may no longer be possible.

To request a cancellation, please contact our support team as soon as possible after placing your order.

Return Shipping

Where a return is approved due to an error on our part, we will provide instructions regarding the return process.

Customers should not return products without prior approval from our support team.

Contact Us

For return, refund, exchange, or cancellation requests, please contact:

Dilli Drip

Email: [Your Support Email]

Contact Page: Contact Us