SHIPPING & RETURNS

Last updated: January 2026

Thank you for shopping with Dilli Drip. This page explains our order processing, shipping, delivery, returns, exchange and refund practices. We keep our policy simple and transparent — if anything below is unclear, contact support@dillidrip.com.

1. Order processing

  • Processing time: Orders are generally processed and dispatched within 1–3 business days from the date of order confirmation (unless the product page states otherwise, e.g., pre-orders or made-to-order).

  • Order confirmation: You will receive an order confirmation email after checkout and a shipping confirmation with tracking details once your order leaves our warehouse.

(This processing window is standard for D2C apparel brands and gives safe lead time before dispatch.)

2. Shipping & delivery (partner-agnostic)

  • Delivery estimate: Typical domestic delivery ranges are 4–10 business days from the shipping date, depending on your location (metro vs. non-metro).

  • Tracking: Once dispatched, you will receive a tracking number. Use that tracking link to see the delivery status.

  • Shipping charges: Shipping fees (if any) are calculated at checkout. You can set a free-shipping threshold in the store — we recommend showing this clearly on product and cart pages.

  • Delays: Delivery timelines may be impacted by factors outside our control (courier delays, natural events, strikes, or local restrictions). We will inform you of significant delays as soon as possible.

(We intentionally avoid naming courier partners until you finalise logistics. Most Indian fashion e-commerce sites provide similar estimated delivery ranges.)

3. Cash on Delivery (COD) & failed deliveries

  • COD availability: COD may be offered at checkout depending on your pin code. COD orders may attract an additional fee, which will be shown at checkout.

  • Failed or refused delivery (RTO): If a shipment is refused by the customer or returned to origin due to incorrect address, non-availability, or refusal, you may be charged the RTO cost. RTO charges may be deducted from the refund amount. Repeated failed deliveries may require prepayment for future orders.

(These practises are common across Indian marketplaces and D2C brands to discourage repeated refusal and to compensate logistics cost.)

4. International orders

  • International shipping: We may offer international shipping in future. International delivery times, duties, taxes, and customs charges are the responsibility of the customer and vary by destination. We will state international shipping availability and charges clearly at checkout if we enable this option.

5. Returns & exchanges — overview

  • Return window (standard): Most products are eligible for return within 14 days of delivery, provided they are unused, in original condition, with tags intact and accompanied by the original invoice. (You can choose to set 7, 14, or 30 days; many large retailers use 7–30 days depending on category.)

  • Exchange: Exchanges are handled as returns followed by a new order for the replacement item (subject to availability).

  • Non-returnable items: For hygiene and safety reasons, certain products (e.g., underwear, swimwear, earrings — if applicable) may be non-returnable. Any non-returnable items will be clearly indicated on the product page.

6. How to request a return or exchange

  1. Log in to My Account > Orders and select the order you want to return, or contact support@dillidrip.com with your order number.

  2. Choose the item(s) you wish to return and provide reason and photos if the item is damaged/incorrect.

  3. We will review and (if accepted) provide return instructions and a return shipping label or a drop-off option. Please do not ship items back without prior approval.

  4. Pack items securely in original packaging with tags and invoice.

(Most Indian retailers provide a returns flow through the user account or a support ticket; this keeps returns traceable.)

7. Damaged, defective or incorrect items

  • If your item arrives damaged, defective or is not the item you ordered, contact us within 48 hours of delivery at support@dillidrip.com with photos of the item and packaging.

  • We will assess and, if validated, offer a replacement, exchange, or full refund at no additional cost to you.

(Quick reporting windows and photo evidence help resolve issues efficiently — this is common practice across Indian e-commerce.)

8. Refunds — timing and method

  • Refund method: Refunds will be issued to the original payment method used at checkout (card/bank/UPI) or as store credit if agreed.

  • Processing time: Once we receive the returned item and complete inspection, refunds are typically processed within 7 business days. Bank processing times may add additional days before the amount appears in your account.

  • Deductions: We may deduct RTO or reverse-shipment charges (where applicable) from the refund for refused/undeliverable packages, unless the return is due to our error.

(Industry-standard refund windows vary; 7 business days after receipt is a customer-friendly standard used by many D2C retailers.)

9. Partial returns & promotional orders

  • Sale / final-sale items: Some promotional or final-sale items may be non-returnable; such restrictions will be stated on the product page and at checkout.

  • Partial returns: If you return part of your order and the original order had a shipping discount or free-shipping threshold, the refunded amount may be adjusted based on the new order value and original shipping promotion.

(Many marketplaces and retailers handle partial returns and promotional adjustments this way to prevent abuse and maintain clarity.)

10. Questions & support

If you have any questions about shipping, returns, or refunds, email our support team:

support@dillidrip.com

We aim to respond to all support requests within 48 hours.

11. Updating this policy

We may update this Shipping & Returns policy from time to time to reflect changes in operations or logistics. The latest version will always be posted on this page with the last updated date.