Privacy Policy

    PRIVACY POLICY

    This Privacy Policy describes how Dilli Drip (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal data when you visit our website, make a purchase, or interact with us online.

    This policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.

    By accessing or using our website, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

    1. Data Fiduciary

    For the purposes of applicable data protection laws, Dilli Drip is the Data Fiduciary, meaning we determine how and why your personal data is processed.

    2. Personal Data We Collect

    We collect only the personal data that is necessary to operate our business and provide our services.

    a) Information You Provide

    • Full name

    • Email address

    • Phone number

    • Shipping and billing address

    • Order details and purchase history

    • Communications sent to us (emails, messages, support queries)

    b) Payment Information

    All payments are processed securely through third-party payment gateways.
    We do not store card numbers, UPI details, CVV, or banking credentials on our servers.

    c) Automatically Collected Data

    • IP address

    • Device and browser information

    • Website usage data (pages visited, time spent)

    • Cookies and similar tracking technologies

    3. Purpose of Data Processing

    We process personal data for the following lawful purposes:

    • To process, confirm, and deliver orders

    • To provide customer support and respond to queries

    • To manage returns, refunds, and exchanges

    • To communicate transactional updates

    • To send marketing or promotional messages only where consent is given

    • To improve website performance and user experience

    • To comply with legal, tax, and regulatory obligations

    • To prevent fraud and secure transactions

    We do not use your data for any purpose unrelated to our business operations.

    4. Consent

    By providing your personal data and using our website, you give free, specific, informed, and unambiguous consent to the collection and processing of your data as described in this policy.

    You may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain services, such as order fulfillment.

    5. Sharing of Personal Data

    We may share your personal data only with trusted third parties, strictly for business purposes, including:

    • Payment processors

    • Shipping and logistics partners

    • Website hosting and infrastructure providers

    • Analytics, email, and communication service providers

    All such parties are required to maintain appropriate data protection and confidentiality standards.

    We do not sell or trade personal data to third parties.

    6. Cross-Border Data Processing

    Some of our service providers may process or store data outside India (for example, cloud hosting, analytics, or email tools).
    In such cases, we ensure that reasonable safeguards are in place to protect your data in accordance with applicable law.

    7. Cookies & Tracking Technologies

    We use cookies to:

    • Enable core website functionality (cart, login, checkout)

    • Understand user behavior and improve site performance

    • Remember user preferences

    You can control or disable cookies through your browser settings. Disabling cookies may limit certain website features.

    8. Data Security

    We implement reasonable technical and organizational measures to protect personal data, including:

    • Secure servers

    • Encrypted payment processing

    • Restricted access to personal data

    While we take data protection seriously, no online system can guarantee absolute security.

    9. Data Retention

    We retain personal data only for as long as necessary to:

    • Fulfill orders and provide services

    • Maintain records for legal, tax, and accounting purposes

    • Resolve disputes and enforce agreements

    When data is no longer required, it is securely deleted or anonymized.

    10. Your Rights as a Data Principal

    You have the right to:

    • Access your personal data

    • Request correction or updating of inaccurate data

    • Request deletion of your personal data (subject to legal obligations)

    • Withdraw consent for data processing

    • Opt out of marketing communications

    Requests can be made using the contact details below.

    11. Children’s Data

    Dilli Drip does not knowingly collect or process personal data of individuals under the age of 18.
    If such data is identified, it will be deleted in accordance with applicable law.

    12. Grievance Redressal

    If you have any concerns or complaints regarding the processing of your personal data, you may contact our grievance contact:

    Grievance & Support Email: support@dillidrip.com

    We will acknowledge and resolve grievances within a reasonable timeframe, in accordance with applicable laws.

    13. Third-Party Links

    Our website may contain links to third-party platforms. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies independently.

    14. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updated versions will be published on this page.

    15. Contact Information

    For privacy-related queries, support, or data requests:

    Customer Support: support@dillidrip.com
    Business Inquiries: support@dillidrip.com